These Terms & Conditions (“Terms”) govern your access to and use of the website at isolicitude.com and the services provided by iSolicitude LTD, trading as “iSolicitude” (“iSolicitude”, “we”, “us” or “our”). A signed proposal or statement of work takes precedence over these Terms to the extent of any conflict; these Terms take precedence over any other content on the Services.
1. Agreement and eligibility
By creating an account, signing a proposal or using the Services, you accept these Terms. You must be at least 18 years old and, where you act for a business, authorised to bind that business to these Terms.
2. Accounts
You must keep your credentials confidential, provide accurate information, and notify us promptly of any unauthorised access to your account. You are responsible for activity carried out under your account. We may require multi-factor authentication as a condition of access.
3. Services, proposals and scope
Our services (web development, design, marketing, automation and related work) are described in individual proposals or statements of work. Work outside an agreed scope requires a written change agreement and may affect fees and timelines. Delivery dates depend on your provision of materials, feedback and approvals on time; delays caused by outstanding client dependencies extend the affected timelines accordingly.
4. Fees and payment
Fees, currency, applicable taxes and payment schedules are stated in the proposal or shown at checkout before you pay. Deposits and milestone payments are due as invoiced. Payments are processed by PayPal under its own terms. Amounts overdue may lead to suspension of work after notice. Chargebacks filed in bad faith are treated as a breach of these Terms; please contact us first so that we can resolve any billing dispute.
5. Subscriptions and cancellation
Recurring plans are governed by our Subscription & Recurring Billing Terms: pricing, billing interval and renewal are disclosed before you subscribe; you may cancel online at any time with the effect described there; and refunds follow our Refund & Cancellation Policy.
6. Intellectual property
On full payment, deliverables created specifically for you are owned by you, except that: (a) materials you supplied remain yours; (b) pre-existing tools, frameworks, libraries and reusable code of iSolicitude remain ours and are licensed to you to the extent needed to use the deliverables; and (c) third-party components remain subject to their own licences. We may identify you as a client and showcase non-confidential work in our portfolio only with your permission, recorded in the proposal or given separately.
7. Confidentiality
Each party will protect the other party’s non-public information and use it only for the purposes of the engagement, subject to the usual exceptions (information that is public, independently developed, or required to be disclosed by law).
8. Acceptable use
You must comply with our Acceptable Use Policy, including its anti-spam obligations for any outreach or marketing features, and you must not misuse, probe or disrupt the Services.
9. No guarantee of results
We do not guarantee any particular business outcome, including revenue, search rankings, traffic, leads or conversions. Nothing on the Services or in any deliverable constitutes legal, tax, accounting, medical or financial advice.
10. Third-party services
Integrations (including PayPal, hosting, analytics and AI providers) are governed by their own terms. We are not responsible for third-party services that we do not control.
11. Availability
The Services are provided without an uptime guarantee unless a signed agreement states otherwise. We may maintain, update or discontinue features, giving reasonable notice of material changes. Beta features are provided “as is” and may change or be withdrawn at any time.
12. Warranties and liability
Except as expressly stated, the Services are provided “as is”, and we disclaim implied warranties to the fullest extent permitted by law. To the extent permitted by law, neither party is liable for indirect or consequential loss, and our total aggregate liability for all claims arising in any twelve-month period is limited to the fees you paid for the affected Services during that period. Nothing in these Terms limits any liability that cannot lawfully be limited.
13. Indemnity
You will indemnify us against third-party claims arising from materials you supply to us or from your unlawful use of the Services.
14. Termination
Either party may terminate an engagement in accordance with its proposal. We may suspend or terminate accounts for material breach, unlawful use or non-payment after notice. On termination, you will pay for work performed to the date of termination; we will make client data available for export for a reasonable period and then delete or anonymise it in accordance with our retention summary and any applicable Data Processing Addendum.
15. Governing law and disputes
These Terms are governed by the laws of Jamaica, and the courts of Jamaica have jurisdiction over any dispute, without prejudice to any mandatory consumer-protection rights available to you where you live. We have not adopted any mandatory arbitration clause, class-action waiver or shortened limitation period. Please raise any dispute with us first through our complaints procedure.
16. General
If any provision of these Terms is held unenforceable, the remaining provisions continue in effect; a failure to enforce a provision is not a waiver of it; you may not assign these Terms without our consent; and these Terms, together with any applicable proposal and the policies referenced here, constitute the entire agreement between us. We version these Terms and will request renewed acceptance on material changes.